Terms of Service

Last updated: June 3, 2026

1. Acceptance of Terms

By accessing or using UptimeWiz ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including visitors, registered users, and paying subscribers. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Description of Service

UptimeWiz is a website and API uptime monitoring service that performs automated health checks on URLs and TCP ports specified by users. The Service includes alerting via Email, Slack, and Discord, public status pages, and response time analytics. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. User Accounts

  • You must provide accurate, current, and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
  • You must notify us immediately at support@uptimewiz.com of any unauthorised use of your account.
  • You must be at least 13 years old to use the Service. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms.
  • You may not share, sell, or transfer your account to any other party.
  • You may not create accounts through automated means or create multiple accounts to circumvent plan limits.

4. Acceptable Use

You agree not to use the Service to:

  • Monitor URLs, IP addresses, or systems you do not own or have explicit written permission to monitor.
  • Monitor services that are illegal, facilitate illegal activity, or violate third-party terms of service.
  • Conduct denial-of-service attacks, load testing, stress testing, or performance benchmarking using our check infrastructure.
  • Violate any applicable local, national, or international law or regulation.
  • Circumvent any usage limits, rate limits, or plan restrictions, including by creating multiple accounts.
  • Resell, sublicense, or white-label access to the Service without our prior written consent.
  • Attempt to gain unauthorised access to other users' data, accounts, or our systems.
  • Transmit malware, viruses, or any code of a destructive nature through the Service.
  • Use the Service in any way that could damage, overburden, or impair our infrastructure.

We reserve the right to investigate suspected violations and to suspend or terminate accounts found to be in breach of this section, without prior notice and without liability.

5. Payment and Billing

  • Free plan: New accounts start on the Free plan with no credit card required. The Free plan includes limited monitoring with 5-minute check intervals. Upgrading to a paid plan unlocks higher limits and 1-minute check intervals.
  • Billing cycle: Paid plans are billed monthly in advance on the date you subscribe.
  • Auto-renewal: Your subscription automatically renews each month unless you cancel before the renewal date. By subscribing, you authorise us to charge your payment method on a recurring basis.
  • Failed payments: If a payment fails, we will retry up to three times over seven days. If payment is not collected, your account will be downgraded to a read-only state and monitors will be paused. Monitors resume automatically upon successful payment.
  • Upgrades and downgrades: Plan changes take effect immediately. Upgrades are charged a prorated amount for the remainder of the billing period. Downgrades take effect at the next renewal date.
  • Taxes: All prices exclude applicable taxes (including VAT, GST, and sales tax). You are responsible for any taxes applicable in your jurisdiction.
  • Refunds: We do not offer refunds except in cases of billing errors or where required by applicable law. Cancellations do not entitle you to a refund of any unused portion of a paid period.
  • Price changes: We reserve the right to change pricing with 30 days' advance email notice to active subscribers. Continued use after the notice period constitutes acceptance.
  • All prices are in USD unless stated otherwise. Payment is processed by DodoPayments, our third-party payment provider; we do not store full card details.

6. Service Availability

We strive for high availability of the monitoring infrastructure but do not guarantee 100% uptime. We are not liable for missed checks, delayed alerts, or false negatives caused by our infrastructure outages, scheduled maintenance, or failures of third-party providers (cloud infrastructure, authentication, or email delivery providers). Scheduled maintenance will be announced at least 24 hours in advance where practicable. The Service is provided on a commercially reasonable efforts basis.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and store only the data necessary to provide the Service. You retain ownership of the URLs and configuration data you provide. We do not sell your personal data to third parties.

8. Intellectual Property

The Service, its interface, branding, and underlying code are the intellectual property of UptimeWiz and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, decompile, or create derivative works of any part of the Service.

You retain all rights to the data you input into the Service (monitor configurations, alert channel details, etc.). By using the Service, you grant us a limited licence to use that data solely to provide the Service to you.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UPTIMEWIZ EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UPTIMEWIZ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100). IF YOU HAVE NOT PAID ANY FEES (INCLUDING DURING A FREE TRIAL), OUR LIABILITY IS LIMITED TO USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS — IN SUCH CASES, THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless UptimeWiz and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content or data you submit to or through the Service. We reserve the right to assume exclusive control of the defence of any matter subject to indemnification, in which case you agree to cooperate with our defence at your expense.

12. Termination

  • We reserve the right to suspend or terminate your account at any time for violations of these Terms, with or without prior notice.
  • You may terminate your account at any time from your account settings. Termination takes effect at the end of your current billing period.
  • Upon termination, your monitors will stop running immediately. You may request a copy of your data at any time before termination by emailing support@uptimewiz.com — we will fulfil requests within 7 business days. After termination, your data will be permanently deleted within 30 days.
  • If we terminate your account for reasons other than a breach of these Terms, we will provide a prorated refund for any unused prepaid period.
  • Sections 7, 8, 9, 10, 11, 15, 16, and 17 survive termination of these Terms.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government actions, internet or telecommunications failures, cyberattacks on our infrastructure, or failure of third-party service providers. The affected party will give prompt notice of any such event and use commercially reasonable efforts to resume performance as soon as practicable.

14. Changes to Terms

We may update these Terms from time to time. We will notify active subscribers of material changes via email at least 14 days before they take effect. The updated "Last updated" date at the top of this page will reflect any changes. Continued use of the Service after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in English. Each party shall bear its own costs. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

16. Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. Any purported assignment in violation of this section is void. Subject to the foregoing, these Terms will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

17. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any additional terms you have agreed to, constitute the entire agreement between you and UptimeWiz regarding the Service and supersede all prior agreements, representations, and understandings.
  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of UptimeWiz.
  • No agency: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and UptimeWiz.
  • Notices: Notices to you will be sent to the email address on your account. Notices to us must be sent to legal@uptimewiz.com.

18. Contact

Questions about these Terms? Contact us at legal@uptimewiz.com or through our contact page.